Shipping policy
Shipping Policy — Rivium
Where we ship
We currently ship to addresses in the United States, including all 50 states and Washington, D.C.
Deliveries to Alaska, Hawaii, U.S. territories, PO Boxes, and APO/FPO/DPO addresses may take longer than our standard estimates, and some options may not be available at checkout.
We do not offer international shipping at this time. If you're outside the US, our products are also available on Amazon, where international options may apply.
Shipping rates
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Order type
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Shipping cost
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|---|---|
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One-time purchase
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$8 flat rate
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1-Month Supply subscription
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$8 flat rate
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3-Month Supply subscription
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Free
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6-Month Supply subscription
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Free
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The exact shipping cost for your order is always shown at checkout before you pay. Promotional codes and offers may occasionally change these rates — the checkout price is the one that applies.
Processing and delivery times
Processing: orders are typically processed within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays begin processing the next business day.
Standard delivery: most orders arrive within 3–5 business days after they ship.
During peak periods (holidays, promotions) or severe weather, delivery may take a little longer. These timeframes are estimates, not guarantees.
How your order is fulfilled
Rivium orders are stored, packed, and shipped through Amazon's fulfillment network — the same warehouses and carriers that handle Amazon orders. We use it because it's fast, reliable, and fully tracked. A couple of things to know:
Your package may arrive in Amazon-branded packaging or be delivered by Amazon's carriers (as well as UPS or USPS). That's normal — it's still your Rivium order from riviumlabs.com.
If your order contains several products, items may occasionally ship in separate packages and arrive on different days. You won't pay extra shipping for split deliveries.
Order tracking
As soon as your order ships, we email you a confirmation with a tracking number. Tracking updates can take up to 24 hours to appear after the shipping confirmation is sent. You can also find your order status in your account on riviumlabs.com.
If your tracking hasn't updated for several days, email us — we'll look into it with the carrier.
Subscription shipments
Subscription orders ship automatically on your renewal schedule. We send a reminder email before each renewal.
You can skip, reschedule, pause, or cancel anytime from your account. To change an upcoming shipment, make the change at least 3 business days before your next ship date — once an order is processing, we can't stop that shipment.
Refunds for subscription orders are covered by our Refund & Return Policy.
Wrong or incomplete address
Please double-check your shipping address at checkout — it's the fastest way to make sure your order arrives on time.
If you notice a mistake, email us as soon as possible with your order number. We'll do our best to update the address, but once an order is processing we usually can't change it.
Orders that are returned, refused, or undeliverable because of an incorrect or incomplete address may need to be reshipped, and we may ask you to cover the new shipping cost.
Lost, delayed, damaged, or missing orders
Marked delivered but not there? Check with household members, neighbors, your mailroom, and around your delivery area — packages are sometimes marked delivered slightly early. If it hasn't turned up within 2 business days, email us and we'll make it right.
Lost in transit: if tracking stops moving and the carrier confirms the package is lost, we'll send a free replacement or issue a full refund — your choice.
Damaged, defective, or wrong item: contact us within 30 days of delivery with your order number and a photo, and we'll send a free replacement or a full refund, including any shipping you paid. Full details are in our Refund & Return Policy.
Where you bought matters
This policy applies only to orders placed directly on riviumlabs.com. If you purchased Rivium on Amazon or from another authorized retailer, please refer to that store's shipping and delivery terms.
Questions? Contact us
We're happy to help with anything related to shipping or your order.
Email: hi@riviumlabs.com
Business name: Profitable Brands, Inc.
Mailing address: 1309 Coffeen Ave, STE 1200, Sheridan, WY 82801, US
Not sure if we deliver to your address, or need your order by a specific date? Email us before you order — we'll give you a straight answer.
