Terms of service

Last updated: October 1, 2026

Welcome to Rivium. These Terms of Service ("Terms") govern your use of shop.riviumlabs.com (the "Store") and any purchase you make through it, including subscriptions. The Store is operated by Profitable Brands, Inc. ("Rivium," "we," "us," or "our").

By visiting the Store, creating an account, or placing an order, you agree to these Terms and to the policies referenced in them: our Privacy Policy, Refund & Return Policy, Shipping Policy, and Subscription Policy. If you do not agree, please do not use the Store.

PLEASE READ SECTION 17 CAREFULLY. IT REQUIRES YOU AND RIVIUM TO RESOLVE MOST DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION INSTEAD OF IN COURT, AND IT WAIVES THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 17.8.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Store or place an order. The Store is intended for customers in the United States, and we ship only to U.S. addresses as described in our Shipping Policy.

2. Important Health Information

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

• Rivium products are dietary supplements. They are not a substitute for a varied, balanced diet, a healthy lifestyle, or medical care.
• Information on the Store, on product labels, in our emails, and on our Journal at riviumlabs.com is provided for general informational purposes only. It is not medical advice.
• Consult a qualified healthcare professional before using any supplement, especially if you are pregnant or nursing, have a medical condition, take medication, or are planning a medical procedure.
• Read the full label, including directions and warnings, before use. Do not exceed the recommended serving. Keep out of reach of children.
• Individual experiences vary. Customer reviews reflect the opinions of individual customers and are not a guarantee of any result.

If you experience an adverse reaction, stop using the product and seek medical attention. You can also report it to the FDA and to us at hi@riviumlabs.com, as described in our Refund & Return Policy.

3. Products, Descriptions, and Availability

We try to describe and display our products accurately, including ingredients and serving information. Product photos are for illustration, and packaging may change over time. If a product label differs from the Store description, the label on the product you receive controls.

Products are available while supplies last. We may limit quantities, discontinue products, or change product offerings at any time.

4. Prices, Payment, and Taxes

• Prices are shown in U.S. dollars. The total you pay, including any discount, shipping charge, and applicable sales tax, is shown at checkout before you place your order.
• Payments are processed by our payment providers, such as Shopify Payments, Shop Pay, PayPal, and Apple Pay. We do not see or store your full card number.
• You confirm that you are authorized to use the payment method you provide.
• If a product is listed at an incorrect price or with incorrect information because of an error, we may cancel the affected order and refund any amount charged, even after we send an order confirmation. If your payment method was charged, you will receive a full refund for the cancelled items.

5. Orders

Your order is an offer to buy. We accept your order when we ship it. We may refuse or cancel an order, or limit quantities, for example if a product is unavailable, we suspect fraud, resale, or abuse, or we cannot verify the order. If we cancel an order after you were charged, we will refund the amount paid for the cancelled items, including applicable taxes and shipping charges attributable to them.

6. Subscriptions (Subscribe & Save)

Some products are offered as automatically renewing subscriptions. If you choose a subscription, you authorize us to charge your payment method on a recurring basis, at the price, frequency, and discount shown on the product page and at checkout, until you cancel.

• You can skip, reschedule, pause, or cancel at any time from your online account, through the link in your subscription emails, or by emailing hi@riviumlabs.com. You do not need to call us to cancel.
• To change or stop an upcoming shipment, make the change at least 3 business days before your next ship date. Once an order is processing, we may not be able to stop that shipment.
• We will notify you before any change to the price or terms of your subscription takes effect, and you may cancel before the change applies.

Full details, including how renewals, reminders, and failed payments work, are in our Subscription Policy. Refunds for subscription orders are covered by our Refund & Return Policy.

7. Shipping and Risk of Loss

We ship to addresses in the United States. Orders are fulfilled through Amazon's fulfillment network, and packages may arrive in Amazon-branded packaging. Shipping rates, delivery estimates, and what happens if a package is lost or damaged are described in our Shipping Policy. Title and risk of loss pass to you when the product is delivered to the shipping address you provide. Delivery times are estimates, not guarantees.

8. Refunds and Our 60-Day Money-Back Guarantee

Our voluntary 60-Day Money-Back Guarantee, our handling of damaged, defective, or incorrect orders, and the limits of the guarantee are described in our Refund & Return Policy. We do not accept physical returns of dietary supplements. Please do not mail products to us unless we give you written instructions.

The guarantee applies only to orders placed directly through the Store. Purchases from Amazon or other retailers are subject to that retailer's policies.

9. Promotions, Discount Codes, and Rewards Programs

Discount codes, promotional offers, free gifts, and any loyalty, referral, or ambassador program are subject to the terms stated with the offer or program. Unless stated otherwise, codes have no cash value, cannot be combined, cannot be applied to past orders, and may expire or be withdrawn. We may cancel benefits obtained through fraud, abuse, or violation of program terms.

10. Your Account

You are responsible for keeping your account login secure and for activity under your account. Provide accurate information and keep it up to date. Notify us at hi@riviumlabs.com if you believe your account has been used without your permission.

11. Reviews and Other Content You Submit

When you submit a review, photo, question, comment, or other content ("User Content"), you confirm that it reflects your honest experience, that you have the right to share it, and that it does not violate anyone's rights or the law.

• You grant Rivium a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute your User Content in connection with the Store and our marketing, in any media. We will not change the meaning of your review.
• Do not include medical claims, personal health information about others, offensive content, or links to other sellers.
• We do not remove reviews simply because they are negative. We may remove User Content that is unrelated to the product, contains prohibited content, or appears to be fraudulent.
• If you received a free product, discount, or other incentive for a review, you must disclose it in the review.

Nothing in these Terms limits your right to share honest reviews or opinions about our products.

12. Communications

By placing an order, you agree to receive transactional emails about your order and subscription, such as confirmations, shipping updates, and renewal reminders. Marketing emails and text messages are sent only as described in our Privacy Policy, and you can opt out at any time. For SMS, consent is not a condition of purchase; reply STOP to unsubscribe or HELP for help. Message and data rates may apply.

13. Intellectual Property

The Store and its content, including the Rivium name and logo, product names, text, graphics, photos, and design, are owned by or licensed to Profitable Brands, Inc. and are protected by intellectual property laws. You may use the Store for your personal, non-commercial shopping only. You may not copy, modify, or reuse our content or trademarks without our written permission.

14. Acceptable Use and Resale

You agree not to:

• Use the Store for any unlawful purpose or in violation of these Terms.
• Interfere with the Store's security or operation, or access it with bots, scrapers, or other automated tools in a way that burdens or disrupts it.
• Place fraudulent orders, misuse discount codes or our guarantee, or impersonate another person.
• Buy products for resale. Products sold on the Store are intended for personal use. We may cancel orders that we reasonably believe are placed for resale.

15. Third-Party Services and Links

The Store relies on third-party services, such as Shopify for the Store and checkout, payment processors, our subscription app, Amazon's fulfillment network, and carriers. The Store may also link to third-party sites, such as our Amazon listings. We are not responsible for third-party sites or services, and your use of them is subject to their own terms and policies.

16. Disclaimers and Limitation of Liability

To the fullest extent permitted by law, the Store and its content are provided "as is" and "as available." Except as expressly stated in these Terms or our policies, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Store will be uninterrupted or error-free.

To the fullest extent permitted by law, Rivium and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Store or our products. Our total liability for any claim relating to the Store or a product will not exceed the amount you paid for the product that gave rise to the claim.

Some states do not allow certain warranty exclusions or liability limits, so some of the above may not apply to you. Nothing in these Terms limits any rights or remedies you have under applicable law that cannot be waived, including liability for death or personal injury caused by our negligence, or for fraud.

17. Dispute Resolution and Binding Arbitration

17.1 Let's talk first. Most concerns can be resolved quickly. Before starting an arbitration or court proceeding, you or Rivium must first send the other a written notice describing the dispute and the relief requested. Send your notice to hi@riviumlabs.com with your name, the email address used for your order, your order number, and a description of the issue and the outcome you want. We will send notices to the email address associated with your order or account. Both parties agree to try in good faith to resolve the dispute informally for 60 days after the notice is received. Any applicable limitation periods are paused during this 60-day period.

17.2 Agreement to arbitrate. If a dispute is not resolved within 60 days, you and Rivium agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Store, any product, subscription, or purchase, or our relationship with you (each, a "Claim") will be resolved by binding individual arbitration, except as described in Section 17.5. This includes Claims based on contract, tort, statute, fraud, misrepresentation, or any other legal theory, and Claims that arose before you accepted these Terms. The arbitrator, and not a court, decides questions about the interpretation, applicability, or enforceability of this Section 17, except that a court decides questions about Sections 17.6 and 17.7.

17.3 How arbitration works. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by this Section 17. The AAA rules are available at adr.org. The arbitration will be conducted by a single arbitrator. You may choose to have the arbitration conducted by video conference, by telephone, or based only on written submissions. Any in-person hearing will take place in the county where you live, unless you and Rivium agree otherwise. The arbitrator may award the same individual relief that a court could award, but only in favor of the individual party seeking relief and only to the extent needed to resolve that party's individual Claim. The arbitrator's decision is final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

17.4 Fees. Payment of AAA filing, administration, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules. If you show that those fees would be prohibitively expensive for you, Rivium will pay the portion of those fees the arbitrator determines is necessary to make the arbitration affordable. Each party pays its own attorneys' fees and costs unless the arbitrator awards them under applicable law.

17.5 Exceptions. Either party may bring an individual Claim in small claims court if the Claim qualifies, stays in that court, and is brought only on an individual basis. Either party may also seek relief in court to stop infringement or misuse of its intellectual property. Nothing in this Section 17 prevents you from reporting a concern to a federal, state, or local government agency.

17.6 Class action and jury trial waiver. YOU AND RIVIUM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND RIVIUM WAIVE ANY RIGHT TO A JURY TRIAL. The arbitrator may not consolidate more than one person's Claims or preside over any class or representative proceeding, except as described in Section 17.7. If a court finally decides that applicable law does not allow the waiver in this Section 17.6 for a particular Claim or request for relief, such as a request for public injunctive relief, that Claim or request will be severed and decided by a court after the individual arbitration is complete, and the rest of this Section 17 will still apply.

17.7 Mass arbitration. If 25 or more similar arbitration demands are filed against Rivium by or with the help of the same or coordinated counsel or organizations within 180 days, the demands will be administered in batches of up to 25, with one arbitrator assigned to each batch, and the AAA Mass Arbitration Supplementary Rules will apply where available. The next batch will not be filed or administered until the previous batch is resolved, unless the parties agree otherwise. Limitation periods are paused for Claims waiting in a later batch. Both parties agree to cooperate in good faith to carry out this process efficiently.

17.8 30-day right to opt out. You can opt out of this agreement to arbitrate by emailing hi@riviumlabs.com within 30 days after you first accept these Terms, for example by placing your first order. Use the subject line "Arbitration Opt-Out" and include your name, the email address used for your order or account, and a clear statement that you opt out of arbitration. Opting out will not affect any other part of these Terms, your orders, or your subscription. If you opt out, Claims will be resolved in court as described in Section 18.

17.9 Changes to this section. If we make a material change to this Section 17, the change will not apply to any Claim of which you gave Rivium notice before the change took effect. You may reject a material change by emailing hi@riviumlabs.com within 30 days after it takes effect, in which case the version of this Section 17 that applied before the change will continue to apply to you.

17.10 Severability. If any part of this Section 17 is found unenforceable, except as described in Section 17.6, the rest of this Section 17 will remain in effect.

18. Governing Law and Venue

The Federal Arbitration Act governs the interpretation and enforcement of Section 17. Otherwise, these Terms and any Claim are governed by the laws of the State of Wyoming and applicable U.S. federal law, without regard to conflict-of-laws rules. This choice of law does not deprive you of the protection of any consumer protection laws of the state where you live that cannot be waived by agreement. Any Claim that is not subject to arbitration, including because you opted out under Section 17.8, will be brought only in a state or federal court located in the county where you live, unless you and Rivium agree to another court of competent jurisdiction.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold Rivium harmless from claims, losses, and expenses, including reasonable attorneys' fees, arising from your violation of these Terms or your User Content.

20. Suspension and Termination

We may suspend or terminate your access to the Store or your account if you violate these Terms or misuse the Store. You may close your account at any time by emailing hi@riviumlabs.com. If you have an active subscription, cancelling it stops future renewals as described in our Subscription Policy. Sections that by their nature should survive termination will survive.

21. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page with a new "Last updated" date. Changes apply to orders placed after the update is posted. If we make a material change that affects an active subscription, we will notify you before it takes effect.

22. General

These Terms and the policies referenced in them are the entire agreement between you and Rivium about the Store. If any provision is found unenforceable, the rest will remain in effect. Our failure to enforce a provision is not a waiver. You may not transfer your rights under these Terms; we may transfer ours in connection with a merger, acquisition, or sale of assets. We are not responsible for delays caused by events beyond our reasonable control.

23. Contact Us

• Email: hi@riviumlabs.com
• Business name: Profitable Brands, Inc.
• Mailing address: 1309 Coffeen Ave, STE 1200, Sheridan, WY 82801, US