Cancellation policy
Last updated: October 1, 2026
This Subscription Policy explains how Rivium Subscribe & Save subscriptions purchased on shop.riviumlabs.com work, including billing, renewals, changes, and cancellation. It is part of our Terms of Service. The Store is operated by Profitable Brands, Inc. ("Rivium," "we," "us").
The short version. A subscription renews automatically and is charged to your saved payment method until you cancel. You can skip, reschedule, pause, or cancel anytime from your account or by emailing hi@riviumlabs.com. There are no cancellation fees.
How Subscribe & Save works
When you choose a Subscribe & Save option on a product page, you buy a recurring subscription instead of a one-time purchase. Before you pay, the product page and checkout show the plan, the price per charge, the discount, how often you will be charged, and how often your product will ship.
| Plan | Discount off one-time price | Charged | Ships | Shipping |
|---|---|---|---|---|
| 3 Month Supply | 15% | Every 3 months, in advance, for 3 months of product | All 3 months of product in one shipment, every 3 months | Free |
| 6 Month Supply | 20% | Every 6 months, in advance, for 6 months of product | All 6 months of product in one shipment, every 6 months | Free |
3 Month and 6 Month Supply plans are paid in advance and ship in full. You are charged once for the whole supply period, and all units for that period ship together in a single order.
The price, discount, and shipping charge shown at checkout are the ones that apply to your order. Applicable sales tax is added at checkout.
Automatic renewal
Your subscription continues and renews automatically at the end of each billing period until you cancel. By starting a subscription, you authorize us to charge the payment method you saved at checkout on each renewal date for the plan price shown at checkout, plus any applicable shipping and tax.
- Your subscription discount applies to every renewal order while your subscription is active.
- We send you an email reminder before each renewal. It includes the renewal date, the amount, and a link to manage or cancel your subscription.
- If we change the price or terms of your subscription, we will notify you by email before the change takes effect. You can cancel before the change applies.
Managing your subscription
You can manage your subscription at any time from your online account or through the link in your order confirmation and subscription emails. You can:
- Skip an upcoming order.
- Reschedule your next order date.
- Pause or resume your subscription.
- Change your plan, product, quantity, shipping address, or payment method.
- Cancel your subscription.
To change or stop an upcoming shipment, make the change at least 3 business days before your next ship date. Once an order is processing, we may not be able to stop that shipment.
How to cancel
You can cancel at any time, for any reason, with no cancellation fee:
- Online: sign in to your account or open the manage-subscription link in any subscription email, then select Cancel subscription.
- By email: write to hi@riviumlabs.com with the email address used for your order. You do not need to call us.
We will send you an email confirming your cancellation. Cancellation stops future renewals and shipments that have not yet been processed. If an order has already been processed, it will still ship.
Because every order, including 3 Month and 6 Month Supply orders, ships in full at once, cancelling does not leave any paid product waiting to ship. If any item from a paid order cannot be shipped for any reason, we will refund the amount paid for the unshipped items.
Failed payments
If a renewal charge does not go through, we will email you and may try the charge again over the next few days. Please update your payment method from your account. If the payment still cannot be completed, we may skip that order or pause your subscription. We will not ship a renewal order until it is paid.
Refunds for subscription orders
Refunds are covered by our Refund & Return Policy.
- Your first subscription order may qualify for our 60-Day Money-Back Guarantee.
- Later subscription shipments are not covered by the guarantee unless they arrive damaged, defective, or incorrect, or a refund is otherwise required by law.
- Cancelling a subscription does not automatically refund an order that has already been processed.
Shipping
Subscription orders ship to U.S. addresses through Amazon's fulfillment network, as described in our Shipping Policy.
Your rights
This policy does not limit any rights you have under applicable state or federal law, including automatic-renewal laws. Where applicable law gives you greater protection, that law controls.
Contact Us
- Email: hi@riviumlabs.com
- Business name: Profitable Brands, Inc.
- Mailing address: 1309 Coffeen Ave, STE 1200, Sheridan, WY 82801, US
